FAQs
What are your products made of? What plating do you use?
Our jewelry is nickel-free and hypoallergenic unless specified on a product page. Generally, our gold products are stainless steel, sterling silver and 18K gold plated over brass.
What are my shipping options?
Please visit our Shipping & Returns page for details.
How do I request a return & refund?
You can email us at Daiasjewelry@gmail.com and send us clear pictures of the items, your order number and a brief message explaining why you want to return the items.
What's my time frame make a return?
We only accept returns within 7 days.
What items are not eligible for a exchange or return?
For hygiene purposes and other policy company matters we do not accept exchanges for earrings, body jewelry, sale items, custom items, damaged items, shipping fees and gift cards.
How do I contact customer service?
Email: daiasjewelry@gmail.com
Can I cancel my order?
We are unable to allow for any cancellations once your order is placed.
How do I take care of my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Daias Jewelry. Learn more with Daias Jewelry guide care.
What if I am missing items from my order?
Email us at daiasjewelry@gmail.com with a description of the items missing from your order and your order number. We will get the missing items to you as soon as possible.
What if entered the incorrect shipping address?
Contact our customer service team via daiasjewelry@gmail.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Can I make changes or adjustments to my order?
Unfortunately we are not able to make any changes to the product in an order after it is placed. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount.
My order says delivered but I didn't receive it. What do I do?
Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at daiasjewelry@gmail.com.
